Terms & Conditions

Thank you for visiting the www.massappealinc.com website ("Website"). The Website is an internet property of Mass Appeal Specialties, Inc.. You must read and agree to these Terms & Conditions ("Terms & Conditions") in their entirety, when you: (1) access or use the Website; and/or (2) purchase products or services offered on our Website ("Online Products"). The Mass Appeal Specialties Privacy Policy ("Privacy Policy") and any and all other applicable Mass Appeal Specialties operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published from time to time, are expressly incorporated herein by reference (collectively, the "Agreement"). Please review the Agreement carefully. If you do not agree to the Terms & Conditions contained within the Agreement in its entirety, you are not authorized to use the Website in any manner or form whatsoever.


Only individuals that are at least eighteen (18) years of age and that can enter into legally binding contracts under applicable law are authorized to use the Website and purchase Online Products. In order to obtain Online Products, you must first submit the applicable customer information ("Customer Information") that may include, without limitation: (a) your full name; (b) mailing/shipping address; (c) e-mail address; (d) phone number; (e) valid credit card or debit card information; and/or (f) any other information requested by us on the applicable form. You agree to provide true, accurate, current and complete Customer Information as necessary, in order to maintain it in an up to date and accurate fashion. Mass Appeal Specialties will verify and approve all Customer Information with its standard verification procedures. Mass Appeal Specialties reserves the right, in its sole discretion, to deny the submission of Customer Information and fulfillment of Online Product purchases and the associated billing/charges for Online Products to anyone at any time and for any reason, whatsoever.

Refund Policy

You can return merchandise to Mass Appeal Specialties with the option of receiving a credit or an exchange. When mailing merchandise to our office, your only option is to receive a credit for your purchase. You will receive a credit for your purchase if it meets the return criteria.
Return online purchases must be within 10 days after you receive your order.
Some returns may be subject to a 20% restocking fee.

Returns In Store

Avoid shipping charges and receive a refund more quickly by returning online orders to Mass Appeal Specialties.

  1. Include all original packing materials, manuals and accessories to avoid additional fees.
  2. You must bring your packing list or receipt and your valid photo ID. We accept the following forms of photo identification:
    • U.S., Canadian or Mexican driver's license
    • U.S. State ID
    • Canadian Province ID
    • U.S. Military ID
    • Passport

We electronically secure your information solely for the purpose of returns management, in accordance with state and federal laws regarding consumer privacy.

Returns By Mail

Follow these steps to return your purchase by mail.

  1. Pack your return in the original package if possible.
  2. Include the return label and indicate the reason for the return.
  3. Include all original packing materials, manuals and accessories to avoid additional fees.
  4. For proof of delivery, we recommend that you return items via UPS ground or insured USPS.
  5. Please send all returns to:

Mass Appeal Specialties
2247 Ullmer Ct
Green Bay, WI 54303

You are responsible for all shipping charges. But if the return is the result of our error, you will not be charged for return shipping.

Please do not return items COD. Any charges for COD shipments will be deducted from your refund amount.


Refunds will be credited first to the original purchasing credit card or PayPal account that was used.

If you return an item to Mass Appeal Specialties, the credit is applied at the time of the return and usually posts within 72 hours. If you return an item by mail, please allow 14-21 days of processing time.

If you are returning an item because it is damaged or defective, or the wrong item was shipped:

  • We recommend that you return the item to Mass Appeal Specialties.
  • If you prefer to mail it, you must call for special instructions: 1-800-345-5432 or local 920-469-2000
  • We will cover all reasonable and customary ground shipping fees.

Non-Returnable Items

  • Labor, delivery, and/or installation services
  • Digital content
  • Consumable items such as food, drink and batteries
  • Items that have been damaged through customer use or abuse
  • Etched or otherwise personalized items

Items/merchandise cannot be returned by anyone other than the person that purchases the items/merchandise.

Still have questions, please feel free to call us.

Customer Service: 800-345-5432

License Grant

As a user of the Website, you are granted a non-exclusive, non-transferable, revocable and limited license to access and use the Website. Mass Appeal Specialties may terminate this license at any time for any reason. Unless otherwise expressly authorized by Mass Appeal Specialties, as a visitor of the Website, you may only use the Website and its content for your own personal, non-commercial use. No part of the Website including, but not limited to, the content, may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical. You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, reverse engineer or transfer the Website, content, and/or any portion thereof. You may not create any "derivative works" by altering any aspect of the Website or its content. You may not use the Website and its content in conjunction with any other third-party content. You may not exploit any aspect of the Website and its content for any commercial purposes not expressly permitted by Mass Appeal Specialties. You further agree to indemnify and hold harmless Mass Appeal Specialties for your failure to comply with the Indemnification section of this Agreement. Mass Appeal Specialties reserves any rights not explicitly granted in the Agreement. You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Website. You may not take any action that imposes an unreasonable or disproportionately large load on the Website infrastructure.

Product/Company/Warranties Disclaimer

The Website, the Online Products and/or any other product and/or services offered on the Website are provided to you on an "as is" and "as available" basis and all warranties, express and implied, are disclaimed to the fullest extent permissible pursuant to applicable law (including, but not limited to, the disclaimer of any warranties of merchantability, non-infringement of intellectual property and/or fitness for a particular purpose). In particular, but not as a limitation thereof, Mass Appeal Specialties makes no warranty that the Website, the Online Products and/or any other product and/or services offered on the Website: (a) will meet your requirements; (b) will be uninterrupted, timely, secure or error-free or that defects will be corrected; (c) will be free of viruses or other harmful components; (d) will have security methods employed that will be sufficient against interference with your enjoyment of the Website, or against infringement; and/or (e) will be accurate or reliable. The Website, the Online Products and/or any other products and/or services offered on the Website may contain bugs, errors, problems or other limitations. Mass Appeal Specialties will not be liable for the availability of the underlying internet connection associated with the Website. No advice or informant, whether oral or written, obtained by you from Mass Appeal Specialties or otherwise through or from the Website, shall create any warranty not expressly stated in the Agreement.


You agree to indemnify and hold Mass Appeal Specialties, its parents and subsidiaries, and each of their respective members, officers, directors, employees, agents, co-branders, content licensors and/or other partners, harmless from and against any and all claims, expenses (including reasonable attorney's fees), damages, suits, costs, demands and/or judgments whatsoever, made by any third party due to or arising out o: (a) your use of the Website; (b) your breach of the Agreement; and/or (c) your violation of any rights of another individual and/or entity. The provisions of this paragraph are for the benefit of Mass Appeal Specialties, its parents, subsidiaries and/or affiliates, and each of their respective officers, directors, members, employees, agents, shareholders, licensors, suppliers and/or attorneys. Each of these individuals and entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

Copyright and Trademarks

"Mass Appeal Specialties" and all logos, page headers, custom graphics and icons are trademarks and/or service marks owned by Mass Appeal Specialties. All other trademarks, product names, company names and logos appearing on the Website are the property of their respective owners. The Website contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds and other material (collectively "Content") that are protected by copyrights, trademarks or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the United States copyright laws, and Mass Appeal Specialties owns a copyright in the selection, coordination, arrangement and enhancement of such Content. All rights to such Content are reserved to their respective copyright owners. Except as permitted by the fair use privilege under United States copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. Any other use of the Content available on our Website, including reproduction for purposes other than noted above, modification, distribution, replication, commercial or other use, without our prior written permission, is strictly prohibited.

Third Party Websites

The Website may contain links to other websites on the Internet that are owned and operated by third parties. Mass Appeal Specialties does not control the information, products or services available on these third party websites. The inclusion of any link does not imply endorsement by Mass Appeal Specialties of the applicable website or any association with the website's operators. Because Mass Appeal Specialties has no control over such websites and resources, you agree that Mass Appeal Specialties is not responsible or liable for the availability or the operation of such external websites, for any material located on or available from any such websites or for the protection of your data privacy by third parties. Any dealings with, or participation in promotions offered by, advertisers on the Website, including the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the applicable advertiser or other third party. You further agree that Mass Appeal Specialties shall not be responsible or liable or indirectly, for any loss or damage caused by the use of or reliance on any such material available on or through any such site or any such dealings or promotions.

Acceptance of the Agreement

You agree to the Terms & Conditions outlined in the Agreement with respect to your use of the Website including, but not limited to, your purchase of Online Products. The Agreement constitutes the entire and only agreement between you and Mass Appeal Specialties with respect to your use of the Website and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect to your use of the Website, the content contained therein and/or the analyses, research, opinions and other information provided by or through the Website. Mass Appeal Specialties may change the Agreement, in whole or in party, at any time without specific notice to you. The latest Agreement will be posted on the Website. Your continued use of the Website following posted notice constitutes your acceptance of all of the terms and conditions contained within the Agreement in effect at that time. Therefore, you should regularly check this page for updates and/or changes. Unless explicitly stated otherwise, any future offer(s) or product(s) made available to you on the Website that augment(s) or otherwise enhance(s) the current features of the Website shall be subject to the Agreement. You understand and agree that Mass Appeal Specialties is not responsible or liable in any manner whatsoever for your inability to use the Website and/or obtain any Online Products.